CMR offers two primary services:

1. We provide 24/7 services for transferring patients from one site to another:
         • We have several multi-year contracts with major hospitals throughout the GTA.
         • We have long-standing relationships with several nursing homes.
         • We work with most of the air medical services, in providing their ground transport to and from the plane.
         • We also work with commercial airlines flying in or out of Toronto.

2. We offer on-site paramedic services for a variety of special events:
        • Movie and TV productions.
        • Sporting and equestrian events.
        • Trade shows and business events.
        • University and college convocations.

We pride ourselves on being innovative:

1. We are the first to implement computer-assisted dispatch, again to provide the best possible service.
2. We were the first to offer on-line bookings, to minimize delays.
3. We were the first to offer Bariatric stretcher service.
4. We were the first to receive MTO signing authority for “F” class driver testing and commendation for our Driver Training Program.
5. We were the first to offer IV monitoring, and the ability to provide nurse-escorts.
6. We were the first in our industry to use the Pedi-Mate for transporting infants under 40 lbs.

We pride ourselves on having the finest staff in the industry:

1. Before we hire anyone, we complete a full check of their MTO records, any criminal records, and of their certifications.  These are then reviewed annually.
2. All staff are required to have CPR and First Aid certification.  All staff are also required to have received their vaccinations for flu shots, etc.  Staff are also required to have “F” class driver’s licenses with specific training on patient transfers.
3. We provide 1-3 day orientations for new staff, including proper lifting procedures, including stair chairs, etc.
4. We require staff to sign our extensive Policy & Procedures manual, which we update annually, and also to participate in ongoing performance reviews.

We pride ourselves on having the finest equipment in the industry:

1. Our fleet consists of the Mercedes Sprinters, manufactured in Germany.  We replace these on a scheduled basis to ensure that we minimize breakdowns, and offer the most comfortable possible environment.
2. We maintain a rigorous schedule for preventative maintenance and cleaning.
3. All are equipped to BLS standards.
4. We provide specialized equipment where necessary, including cardiac monitoring, inverters, Bariatric stretchers; and provide incubator transport.

We have the finest management team in the industry:
 

1. CMR’s General Manager, a certified Primary Care Paramedic (PCP) with many years of EMS front-line experience, spends much of his time in the field to identify issues with sending and receiving facilities, and to observe the performance of CMR’s staff.
2. CMR’s senior operations staff all have 10-plus years of experience.
3. CMR has instituted a number of programs to monitor performance – we consistently achieve over 90% on-time for pick-ups.
4. CMR surveys its customers to support our commitment to continuous improvement.
5. CMR has been able to develop, and maintain, a growing list of clients.  We have never lost a customer over a service issue.